POLICY OF EXCHANGE, RETURN AND REPENTANCE

Madame Hardcore uses state-of-the-art technology to manufacture its products, emphasizing the quality and satisfaction of its customers. By respecting and maintaining the credibility gained with its consumers, the company has established a policy of exchange and return in accordance with the Consumer Protection Code, and thinking of the facility for you (client) to obtain an efficient, agile negotiation and above all satisfactory we develop the exchange and return.

IMPORTANT! The availability for the exchange / return can occur within 48 hours after the delivery of your order.

RETURN FOR REPENTANCE / WITHDRAWAL
If upon receiving the product, you resolve to return it by repentance, you must do so within seven calendar days from the date of receipt. Subject to the following conditions:

The product can not be used.
The product should preferably be shipped in the original packaging, accompanied by an invoice, labels, tags (label with product reference code) duly affixed to the product and all its accessories.
When carrying out the return process, the customer must indicate the reason for the refusal / return, the name of the person who is returning it, the CPF and the date of the return.

PRODUCT DEFAULT / FAILURE
If, upon receiving the product, you identify any defect immediately notify our Customer Service Department (SAC) by email at sac.madame@outlook.com or if you prefer, by the number 55 + 15 997826617 from Monday to Friday from 09:00 a.m. 6:00 p.m. In order to exchange or return the defective product, the following conditions must be observed:

The product can not be used.
The product should preferably be shipped in the original packaging, without violation, accompanied by an invoice, labels, tags (label with product reference code) and all its accessories.
When making the return / exchange process, the customer must on the back of the invoice to be returned / exchanged, inform the reason for the return / exchange, the name of who is returning, Identity document and the date of return.

RETURN OF VALUES FOR RETURN OF PRODUCT
If you choose to refund the amount, check below the conditions for the reimbursement process.

BANK SLIP
The return / repayment of the value of the order, in the case of purchases made through bank slip, will be given through bank deposit.

The deposit will be made in the owner's account and responsible for sending the request, within a period of up to 15 business days after receiving the goods.

If the order holder does not have a bank account, it is necessary to send an active account to the email sac.madame@outlook.com

IMPORTANT! Check your bank details before finalizing the process.

CREDIT CARD
The return / repayment of the order value, in the case of purchases made with credit card, will occur through total or partial cancellation / cancellation (if only one of the products is returned) of the transaction with the credit card company.

After the cancellation / cancellation request, the credit card will be identified by the card administrator on up to three invoices upon receipt of the merchandise at Madame Hardcore.